YOUR LEADING CHOICE FOR GROUP & TICKET DISCOUNTS SINCE 2005
Sony Center for the Performing Arts
Discounts for selected Concerts, Dance, International and Family Events
THE Group Tix Company is an independent agency offering ticket purchasers much more than convenience and cost-savings on tickets to theatre and events.
Founding Director Martin H. Onrot and the group sales team apply their diverse and collective experience, knowledge and shared commitment to service in creating a client-friendly and patron-committed company. Building relationships is THE Group Tix Company’s top priority.
Our Commitment to Our Clients
We offer our clients the best discounts for Theatre and Events in Toronto and across Canada; and do so in a courteous, helpful and knowledgeable manner. Building relationships is our top priority.
GROUP ORDER POLICY
Group sizes will vary by show. All sales are final. No refunds, cancellations, credits or exchanges. THE Group Tix Company reserves the right to cancel any booking for which the balance is overdue. Reducing the group size to less than the minimum number will incur a service charge.
SERVICE CHARGES
Service charges apply to all shows and may vary per show. Please see specific show for further details. If your group falls below the minimum ticket requirement, a single ticket service charge will apply.
PAYMENT POLICY
Payment policies may vary. All group ticket purchases require a 20% non-refundable deposit to be paid within 2 weeks of booking date. For orders over 75 tickets, a total deposit of 40% is required at time of booking. Full payment due 8 weeks prior to show date or otherwise specified. Any order booked within 8 weeks of the performance date must be paid in full at time of booking. Please call the Group Sales Office for more information.
METHOD OF PAYMENT
Payments can be made by Visa, MasterCard, Company Cheque, Money Order, Bank Draft, Certified Cheque and Cash. Tickets will be delivered upon receipt of payment. A 10 day business hold is required for all cheque payments. All orders will be couriered to the client at their expense unless other arrangements are made.
How To Order?
Call one of our Group Tix Company Sales Consultants and we will take you through the order process of picking seat locations, addressing any special requirements, reviewing the prices and payment terms.
CALL 647-438-5559 or Toll Free 1-866-447-7849
Email info@thegrouptixcompany.com
THE Group Tix Company office hours are Monday through Friday 9am to 5pm EST
Organizing a group can easily get confusing or frustrating. We are here to help you make the process easier. Below are just a few examples of ways we can assist group leaders. Contact us for additional details and options.
Personalized Advertisements
Groups may require a unique information marketing piece along with the discount information. We are happy to accommodate any additional requirements on promotional materials. For example, the organization’s logo can be inserted on the promotion pieces or we can create e-mails according to your specifications.
Reserve Seats
Pick your Date and Reserve Your Seats. Most productions allow us to place large hold for groups, allowing you time to gather your group before payment is due.
Seating Manifests
Excel seating charts can be created for your group order to easily facilitate seat assignments.
Restaurant and Hotel Suggestions
Upon request we will research best price hotel and restaurants in the vicinity of the venue or theatre that you are attending.
Service Charges
You will save on your service charges by purchasing in a group as well as receiving up to 2 complimentary tickets for the group leader (where applicable).
1 FRONT STREET EAST, TORONTO, ON M5E 1B2
SONY CENTRE BOX OFFICE HOURS:
MONDAY-FRIDAY, 12PM-5PM
The Sony Centre opened as the O’Keefe Centre on October 1, 1960, and has played host to a tremendous variety of international attractions and stars. The theatre, designated a historical site by the City of Toronto, recently underwent extensive renovations that restored the elegance and grandeur of the original O’Keefe Centre. Iconic features such as the theatre’s marquee canopy and York Wilson’s lobby mural “The Seven Lively Arts” were preserved. Restoration of the wood, brass and marble that were hallmarks of the original facility were undertaken, along with audience seating and flooring upgrades, new washrooms, and re-configured lobby spaces.
GROUP SALES FAQ
WHAT IS CONSIDERED A GROUP?
A group can be made up of friends, family, co-workers, employees, students, clubs, etc. Our group minimums are set by our producers and generally range from 8 to 20 tickets. Please do not hesitate to contact a Group Sales Consultant at 647-438-5559 or Toll Free 1-866-447-7849 to find out what a particular show’s group minimums are.
HOW DO I ORDER THE TICKETS FOR MY GROUP?
Call THE Group Tix Company at 647-438-5559 or Toll Free at 1-866-447-7849 or email us at info@thegrouptixcompany.com. The office is open Monday through Friday 9am to 5pm EST.
WHAT IF MY GROUP WANTS TO SIT IN DIFFERENT PRICE LEVELS?
That is fine. We can sit your group throughout the theatre in different price ranges. One of our Group Sales Consultants can assist you in finding the perfect seats.
WHAT IF A MEMBER OF MY GROUP HAS A SPECIAL NEED
If any of your group has trouble walking up stairs, you should place an order for our Orchestra section. We do have special seating locations for patrons in wheelchairs and their companions. Please notify your Group Sales Consultant at the time of booking so we can accommodate your group’s needs.
DO I HAVE TO PAY IN FULL WHEN I ORDER?
We require a 20% non-refundable deposit within 30 days of reserving your seats and the final payment is due 6 weeks from the performance date. We also require final payment at the time of your order if it is less than 6 weeks from the performance date.
All payments are non-refundable.
WHAT IF MY GROUP SIZE CHANGES AFTER I PAID MY DEPOSIT
We recommend that you book the maximum number of tickets your group will need. You can reduce your order up until your final payment. If your group falls below the group minimum the prices will revert back to the single ticket prices and the single ticket service charges may apply.
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept Visa, Master Card and AMEX, company cheques and certified cheques.
DO YOU OFFER ANY FREE TICKETS?
Yes we do! We will give you one (1) complimentary ticket for every forty (40) paid tickets. This ticket will be issued from the lowest priced section in your order.
DO WE STILL HAVE TO PAY THE TICKETMASTER SERVICE CHARGES?
No you do not have to pay the individual Ticketmaster service charges. However, there is a group service charge of: $15.00 for groups of 8 or more tickets.
HOW DO I GET MY TICKETS?
We are happy to ship your tickets via Express Post for a minimal mailing fee, provided there is enough time before your performance date.
WHAT IF THERE IS A SNOWSTORM AND MY GROUP CAN’T MAKE IT TO THE THEATRE?
Please note that performances are rarely cancelled due to weather conditions. In the event that a show is cancelled, we will make every effort to reschedule your group for a different performance.
WHERE CAN I PARK MY BUS?
Please visit the City of Toronto’s website www.toronto.ca/transportation to see up-to-date information regarding the regulations for motor coach/bus parking. Buses may stop in front of the Sony Centre for the Performing Arts to drop off or pick up their passengers. Curbside only and please do not double park on the street.
Group Sales FAQ PDF
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